Privacy Policy

Last updated: 24.02.2026

This Privacy Policy explains how au-bizzocasino.net (“we”, “us”, “our”, the “Website”) collects, uses, discloses, and protects your personal data when you use our online gambling and betting services.

We act as a data controller in relation to your personal data under applicable data protection laws, including:

• The General Data Protection Regulation (EU) 2016/679 (GDPR), where it applies to you.
• Applicable Australian privacy and gambling laws, including obligations under anti‑money laundering and counter‑terrorism financing (AML/CTF) frameworks and relevant state/territory gambling regulations.

We are legally required to process certain data in order to provide regulated online gambling services (e.g., age verification, responsible gambling checks, AML/CTF monitoring).

By registering an account and using au-bizzocasino.net, you:

• Confirm that you have read and understood this Privacy Policy.
• Consent to the collection, use, and disclosure of your personal data as described in this Policy, in addition to any processing necessary for us to comply with our legal and regulatory obligations.

If you do not agree with this Privacy Policy, you should not create an account or use the Website.

For any questions or to exercise your rights, you may contact us at: [email protected].

Information We Collect

We collect and process various categories of personal data when you interact with our Website and services, including:

1. Identification and Contact Details

• Full name
• Date of birth and age confirmation
• Residential address and country of residence
• Email address
• Telephone number
• Username and password
• Copies of identification documents (e.g., passport, driver’s licence, national ID)
• Evidence of address (e.g., utility bill, bank statement)

2. Account and Transaction Information

• Account registration details and profile settings
• Deposit and withdrawal history
• Wagering and game activity (bets placed, wins/losses, bonuses used)
• Payment method details (e.g., partially masked card numbers, e‑wallet IDs, bank account details as necessary)
• Currency, account balance, and loyalty/VIP status

3. Verification and Compliance Data (KYC/AML)

• KYC (“Know Your Customer”) documents and information
• Enhanced due diligence information where required by AML/CTF laws
• Source of funds or source of wealth information, if requested
• Checks against third‑party verification databases and sanctions lists
• Records of responsible gambling interactions (e.g., self‑exclusion, limits)

4. Technical and Usage Data

• IP address and approximate geolocation
• Browser type and version
• Device type, operating system, and device identifiers
• Log‑in and log‑out times, session duration
• Website usage data, clickstream data, referral URLs
• Language preferences and time zone

5. Communication and Support Data

• Records of emails, live chat, or other communications with customer support
• Internal notes regarding your inquiries or complaints
• Marketing preferences and opt‑in/opt‑out records

6. Cookies and Similar Technologies

• Data collected via cookies, web beacons, and similar technologies, such as:
  • Pages visited and time spent
  • Links and banners clicked
  • Advertising interaction data

For further details, please see the Cookie Policy section below.

How We Use Your Information

We process your personal data for the following purposes and on the following legal bases:

1. Provision of Gambling Services

• Creating and administering your player account
• Enabling deposits, wagers, game play, and withdrawals
• Processing game results, bonuses, and promotions
• Providing customer support and resolving technical issues

Legal basis: Performance of a contract; legitimate interests in providing and improving services.

2. Legal and Regulatory Compliance (Including AML/CTF)

• Verifying your identity and age
• Conducting KYC and due diligence checks
• Monitoring transactions and activity for AML/CTF and fraud prevention
• Complying with licensing, reporting, and record‑keeping obligations
• Enabling responsible gambling tools (e.g., self-exclusion, limits)

Legal basis: Compliance with legal obligations; public interest; legitimate interests in maintaining a secure and lawful service.

3. Fraud Prevention and Security

• Detecting and preventing fraudulent activities, abuse, and cheating
• Protecting the integrity of games and promotions
• Preventing unauthorized account access
• Ensuring network and information security

Legal basis: Legitimate interests in safeguarding our business and other players; compliance with legal obligations.

4. Customer Support and Service Improvement

• Responding to your questions, complaints, or feedback
• Analyzing player behavior and service performance
• Improving our Website, games, and user experience
• Conducting internal reporting and analytics

Legal basis: Legitimate interests in improving our services and resolving user issues; performance of a contract.

5. Marketing and Personalization

• Sending promotional communications about our products, bonuses, and special offers
• Personalizing content, offers, and recommendations based on your preferences and account activity
• Conducting customer segmentation and marketing analytics

Legal basis: Your consent (where required, especially under GDPR); legitimate interests in promoting our services, subject to your opt‑out rights.

You can object to or restrict certain processing activities as described in Your Rights & Contacting Us below.

Marketing Communication

We may use your contact details (such as email or phone number) and account data to:

• Inform you about new games, promotions, tournaments, and bonuses
• Send newsletters and personalized offers
• Invite you to participate in surveys or feedback programs

You control your marketing preferences:

• You can opt‑out of marketing communications at any time by:
  • Using the “unsubscribe” link in marketing emails.
  • Adjusting your preferences in your account settings (where available).
  • Contacting us at [email protected].

Opting out of marketing does not affect service‑related communications (e.g., transaction confirmations, security alerts, or important policy updates).

Obtaining Personal Information

We collect personal data from the following sources:

• Directly from you when you:

  • Register for an account
  • Upload identity or verification documents
  • Make deposits, place bets, or request withdrawals
  • Communicate with our support team
  • Participate in promotions or surveys

• Automatically when you:

  • Access or use the Website and games (via cookies, logs, and similar technologies)

• From third‑party providers, including:

  • Identity verification and KYC service providers
  • Payment service providers and banks
  • Fraud prevention and credit‑reference agencies (where applicable)
  • AML/CTF and sanctions screening databases
  • Marketing and analytics partners (subject to consent where required)

Where we receive personal data from third parties, we ensure that such parties are legally entitled to share the information and that you are informed in accordance with applicable law.

Data Recipients

Access to your personal data is restricted to individuals and entities who need it for the purposes described in this Policy, including:

• Internal departments, such as:

  • Customer support
  • Payments and finance
  • Compliance, risk and AML/CTF
  • IT and security
  • Marketing (subject to your preferences)
  • Management and internal audit

• Other companies within our corporate group, where applicable, for:

  • Operational support
  • Consolidated reporting
  • Shared KYC/AML and risk management functions

All recipients are bound by confidentiality obligations and, where required, by data processing agreements.

Releasing Data to Third Parties

We may share your personal data with selected third parties in the following circumstances:

1. Service Providers (Processors)

• Payment processors, banks, and financial institutions
• Identity verification and KYC/AML screening providers
• Game and software providers necessary to operate games you access
• IT infrastructure, hosting, and cloud service providers
• Customer support platforms and communication tools
• Marketing and analytics service providers (subject to consent and applicable law)

These third parties act on our instructions, are not allowed to use your data for their own purposes, and are required to implement appropriate security measures.

2. Legal and Regulatory Authorities

We may disclose your data to:

• Gambling regulators and licensing authorities
• AML/CTF and law enforcement agencies
• Tax authorities and other public bodies

where this is required by applicable law, regulation, court order, or official request.

3. Business Transfers

If our business or assets are restructured, merged, sold, or transferred, your personal data may be disclosed to potential or actual buyers and their professional advisers, subject to appropriate confidentiality protections.

4. Protection of Our Rights

We may share personal data where necessary to:

• Enforce our Terms and Conditions or other agreements
• Protect our rights, property, or safety, or that of other players or third parties
• Support the investigation and prevention of fraud, security incidents, or other unlawful activities

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes set out in this Privacy Policy and to comply with legal and regulatory requirements.

• In many cases, particularly for AML/CTF and gambling regulatory obligations, we must retain key records (including identification, transactional, and KYC data) for a minimum period of five (5) years from:
  • The date of your last transaction, or
  • The date your account is closed, whichever is later, or as otherwise required by law.

After these mandatory retention periods expire, and provided there are no ongoing legal, regulatory, or dispute‑related reasons to keep the data longer, we will:

• Delete, anonymize, or irreversibly de‑identify your personal data, and
• Restrict access to any residual archived data.

Subject to legal retention and regulatory obligations, you have the right to request erasure of your personal data after the mandatory retention period has ended. See Your Rights & Contacting Us below.

Security of Your Data

We implement appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access, including:

• Secure, password‑protected user accounts with access controls
• Encryption of data in transit (e.g., HTTPS/TLS) and, where appropriate, at rest
• Firewalls, intrusion detection/prevention systems, and anti‑fraud tools
• Segregation of duties and role‑based access control for staff
• Regular security assessments, monitoring, and logging
• Staff training on data protection, confidentiality, and AML/CTF obligations
• Secure backup and disaster recovery procedures

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. You are responsible for maintaining the confidentiality of your login credentials and for logging out from your account when finished.

Your Rights & Contacting Us

Subject to applicable law (including GDPR where relevant and Australian privacy law), you may have the following rights in relation to your personal data:

• Right of access: To obtain confirmation as to whether we process your data and receive a copy of that data.
• Right to rectification: To have inaccurate or incomplete data corrected.
• Right to erasure (“right to be forgotten”): To request deletion of your data where:
  • It is no longer necessary for the purposes for which it was collected; and
  • We are not required by law or regulation to retain it.
• Right to restriction of processing: To request that we limit the use of your data in certain circumstances (e.g., while a dispute is being resolved).
• Right to data portability: Where applicable, to receive your personal data in a structured, commonly used, machine‑readable format and transmit it to another controller.
• Right to object: To object to certain processing activities, including direct marketing and certain profiling.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time, without affecting the lawfulness of prior processing.

To exercise any of these rights or raise any privacy‑related queries, contact us at:

• Email: [email protected]

We may need to verify your identity before fulfilling your request.

You also have the right to lodge a complaint with a data protection or privacy supervisory authority:

• If you are in the EU/EEA, with your local supervisory authority or the authority where the alleged infringement occurred.
• In Australia, with the Office of the Australian Information Commissioner (OAIC) or another competent authority, depending on the nature of the complaint.

We encourage you to contact us first so we can try to resolve your concerns directly.

Cookie Policy

We use cookies and similar technologies on au-bizzocasino.net to ensure proper functioning of the Website, improve your user experience, and support marketing activities. Cookies are small text files stored on your device when you visit our Website.

Types of Cookies We Use

1. Essential (Strictly Necessary) Cookies

These cookies are necessary for the Website and our services to function and cannot be switched off in our systems. They are usually set in response to actions you take, such as:

• Logging into your account
• Setting privacy preferences
• Filling in forms
• Maintaining secure sessions and preventing fraud

You can set your browser to block or alert you about these cookies, but some parts of the Website may not work properly.

2. Functional Cookies

These cookies enable the Website to provide enhanced features and personalization, such as:

• Remembering your language and region
• Saving your display and game preferences
• Providing improved and more personalized functions

If you do not allow these cookies, some or all of these services may not function properly.

3. Analytics and Performance Cookies

These cookies help us:

• Understand how players use our Website and games
• Measure and improve performance and usability
• Compile statistics on page views and traffic sources

Information collected is typically aggregated and does not directly identify you. Where personal data is involved, we rely on consent where required by applicable law.

4. Advertising and Targeting Cookies

These cookies may be set by us or our advertising partners to:

• Deliver relevant advertisements on our Website or on third‑party sites
• Limit the number of times you see an ad
• Measure the effectiveness of advertising campaigns
• Build a profile of your interests to show you more relevant ads

These cookies work by uniquely identifying your browser and internet device. Where required by law, we will request your consent before placing advertising cookies.

Managing Cookies

You can manage your cookie preferences by:

• Adjusting your browser settings to block or delete cookies.
• Using cookie management tools provided on our Website (where available).
• Opting out of certain third‑party analytics or advertising services, as provided by those third parties.

Please note that disabling some cookies may impact your ability to use certain features or services on the Website.

If you have any questions about this Privacy Policy or our data protection practices, please contact us at [email protected].